Question 1

Does Case Craze ship internationally?

Accepted Answer

We do not accept international orders. Case-Craze is a newly founded company and as we expand our business we would love to expand our services to offer international shipping.

Question 2

Can I return my order?

Accepted Answer

What you currently have on the site is perfect. “Thank you for considering Case Craze for your purchase. Please be aware that we do not accept returns. We apologize for any inconvenience this may cause. Should you have any inquiries about our products or require assistance with your order, please do not hesitate to reach out to us. We are here to help.

Question 3

Can I exchange my item?

Accepted Answer

Please email us at info@case-craze.com to initiate an exchange or receive store credit.

Question 4

I received a defective item. What are my options ?

Accepted Answer

Let us know immediately, within 24 hours , of receiving your package. Please complete and submit our defective merchandise form located on our site.

Question 5

What payment methods are accepted?

Accepted Answer

We accept all major credit or debit cards (Visa, American Express, Discover, Mastercard). You may also purchase through PayPal.

Question 6

What is the best way to contact customer service?

Accepted Answer

We offer online support. Our team values your business and is waiting to assist by email and by chat. Look for the lavender “Let’s Chat!” bubble in the lower right corner.

Question 7

Can I make changes to my order after it has been placed?

Accepted Answer

We apologize for any inconvenience, but we are unable to make modifications to existing orders. However, you may contact our customer service team with your order number within 12 hours. We will be able to cancel your order so that you can proceed with a new order.

Frequently Asked Questions

Frequently asked questions